1. Acceptance of Order
Your order will be confirmed to you via e-mail. Therefore please ensure that an accurate e-mail address is supplied.
For delivery details, please refer to our Delivery Information.
3. Returns, refunds and exchange
Our returns policy is really simple!
When you receive your item, you must check it as soon as possible following receipt and always before use.
Your right to change your mind
We've all done it, ordered something and then realised later that it is no longer needed.
All items must be returned unused and in the original packaging as they were in when received by you.
Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched.
What to do to return your item to us
•Please package the item securely and include inside the package your order number, name and address
•Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit
•If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card account used to purchase the item.
Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
What we'll do next
If you are entitled to a refund then we will refund the price of your item.
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card account used to purchase the item.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where:
•we sent you the wrong item, or
•the item is damaged or faulty; or
•where you are returning a substitute or replacement item which you do not want to keep.
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
All Prices are inclusive of VAT. All prices are correct at the time of purchase and are confirmed with an order confirmation email. Previously viewed prices via cookies on your computer will not be honored and requests to do so will be refused. Sale prices are available only while stocks last. Mynutrition.com.mt reserve the right to change and amend prices at anytime.
All orders are subject to availability. We reserve the right to refuse to supply to any individual or company. Nothing in these terms and conditions affects your statutory rights.
Prices and products – we endeavor to ensure that all prices and specifications are correct for the life of the catalogue when we go to press. However, we reserve the right to alter prices and specifications as necessary.
If you have any comments about any of the products or services supplied or provided to you, please contact us on 21806009. Alternatively you may contact us via e-mail at info[at]mynutrition.com[dot]me or write to:
Mater Bon Kunsill Street
Zejtun, ZTN 1360
At the time of publication all product descriptions are accurate, errors and omissions accepted. Representations of colours are approximate, due to the limitations of photographic and printing processes.
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in Malta.
10. Web Site Usage and Conditions
Contracts may be concluded in the English Language. This Website and all contents (including without limitation, all photographs, images, descriptions, drawings and other material of any description) (“Website”) are owned by Mynutrition.com.mt (“Mynutrition”). It is protected by copyright. The copyright and all other intellectual property rights in the Website belong to Mynutrition.com.mt . The Website is made available for your personal non-commercial use only. You may only download, print, store and use any material appearing on the website for the purpose of purchasing or researching the purchase of any product from mynutrition for yourself, family or friends or providing such material to your family or friends for the same purpose. We grant you a non exclusive, revocable licence to use our Website for and limited to this purpose and for these activities. Any other use of the Website or any material appearing on the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, download, print, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use or make available any material appearing on this Website except as set out above or agreed by Mynutrition.com.mt in writing in advance.